Responsible Gaming

Gambling Should Be Entertainment, Not Income

At Madex.my, we believe that online casino gaming should be enjoyed as a form of entertainment only. Gambling should never be viewed as a way to earn money, pay bills, or solve financial problems. Please gamble only with money you can afford to lose, and always play within your means.

We are committed to promoting responsible gaming and supporting players who may develop gambling-related problems.

Age Verification

In Malaysia, all players must be at least 18 years of age to participate in online gambling activities. It is illegal for minors to gamble, and all licensed operators are required to verify player age before allowing access to gaming platforms.

If you are under 18, please do not attempt to create an account or place bets. If you are aware of a minor gambling online, please report this to the relevant authorities.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Please review the following warning signs. If you recognise any of these behaviours in yourself or someone else, seek help immediately:

• Chasing Losses: Attempting to recover gambling losses by gambling more
• Hiding Gambling Activity: Concealing gambling habits or the amount spent from family and friends
• Increasing Bets: Needing to gamble with larger amounts to achieve the same level of excitement
• Loss of Control: Being unable to stop gambling or reduce betting amounts
• Neglecting Responsibilities: Prioritising gambling over work, study, family, or personal relationships
• Financial Problems: Borrowing money, using credit, or selling possessions to fund gambling
• Mood Changes: Becoming irritable, anxious, or depressed when unable to gamble
• Lying About Gambling: Deceiving loved ones about the extent of gambling activity
• Gambling to Escape: Using gambling to cope with stress, anxiety, or other emotional problems
• Failed Attempts to Quit: Repeatedly trying but failing to reduce or stop gambling

Self-Help Tools & Player Protection Features

Most reputable online casinos offer tools to help you maintain control over your gambling. Take advantage of these features:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Establish a ceiling on losses you are willing to accept before stopping play
• Time Limits: Set automatic session time limits to remind you when you have been playing for a set duration
• Reality Checks: Enable pop-up reminders during play to help you stay aware of time and money spent
• Self-Exclusion: Voluntarily ban yourself from accessing gambling sites for a period you choose (days, weeks, months, or years)
• Account Closure: Permanently close your gaming account if you wish to stop gambling entirely

We encourage you to use these tools proactively, even if you don't currently feel at risk.

Support Organizations & Help Resources

If you are struggling with problem gambling, professional help is available. Please contact one of the following organisations:

Malaysia

• NCPG Malaysia (National Council on Problem Gambling - Malaysia Chapter)
  Provides counselling and support services for problem gamblers and their families in Malaysia
• Befrienders Malaysia
  24/7 emotional support and counselling helpline
  Phone: 03-7956 8145 or 1-800-181-5522 (Toll Free)
  Website: www.befrienders.org.my

International Support Services

• GamCare (United Kingdom)
  Free, confidential support for problem gambling
  Website: www.gamcare.org.uk
  Phone: 0808 8020 133
• GamStop (United Kingdom)
  National self-exclusion scheme across all UK-licensed online gambling operators
  Website: www.gamstop.co.uk
• Gambling Help Online (Australia)
  Free counselling and referral service
  Website: www.gamblinghelponline.org.au
  Phone: 1800 858 858
• Responsible Gambling Council (Canada)
  Evidence-based resources and support
  Website: www.responsiblegambling.org
• National Council on Problem Gambling (United States)
  Helpline and resource centre
  Website: www.ncpgambling.org
  Phone: 1-800-GAMBLER (1-800-426-2537)

If You Need Help, Reach Out Today

Problem gambling is a treatable condition. You are not alone. Millions of people worldwide have sought help and recovered. If you or someone you know is struggling with gambling:

• Contact a support organisation immediately
• Speak to a trusted family member or friend
• Use self-exclusion tools to restrict your access to gambling
• Seek professional counselling or therapy

Recovery is possible. Help is available. Reach out today.

Our Commitment

Madex.my is committed to promoting responsible gaming and supporting the wellbeing of our players. We work with licensed operators that enforce age verification, provide self-help tools, and maintain high standards of player protection. Together, we can ensure that online gaming remains safe, fair, and enjoyable for all.